Ethnographic Report Essay Example for Free

Ethnographic Report Essay In order to make an ethnographic report, I visited a shop of Toys â€Å"R† Us in my native city in California. It was located in a big new shopping center in the main street of the city. It was not a very big toy shop, but there was quite a good variety of different toys, and also there was a small section of the goods for babies Kids â€Å"R† Us. That day it was really very crowded there, because it was Saturday afternoon and many parents could take their children out for shopping. Besides, as this mall was a brand new one in the city, there were dozens and dozens of new interested customers, arriving all the time.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚     First of all, I paid attention on numerous young couples and teenagers, who came there definitely without intentions to buy something, but rather to do window shopping. This could happen because the shop was, again, a brand-new place. Of course, there were many children there, who came mostly with their mothers or elder siblings. There were a lot of young women in the section of Kids â€Å"R† Us, who were interested in clothes, footwear or toys for little babies. Therefore, I could notice almost total absence of mid-aged men in the shop.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   It was not easy to estimate correctly, whether those children were mostly boys or girls. Probably, the amount of male and female children in the shop was approximately equal. Boys were very energetic. They enjoyed mostly action toys, plastic guns, remote controlled cars and basketball sets. Some of them insisted on buying different toys from Spiderman and Hulk series, some chose Spiderman comics, and two of little boys became happy owners of Lego sets. Also, miraculous but rather expensive multifunctional Robosapien Robot was an extreme attraction for all the male part of the visitors. Certainly, little girls were very greatly interested in Barbie-dolls and their all possible accessories. Many girls were asking their mums to buy special sets of toy cosmetics and little dresses for their Barbie dolls. Some girls decided to buy new back-bags, stationary or other accessories for school, and one girl asked her mother to buy a big set for arts and crafts. Some little girls preferred to buy little plastic toys, like My Little Pony with a long tail and mane to be brushed by a little brush, included to the set. Extreme crowd of children of both genders could be observed in the section of stuffed animals, where lots of beautiful dogs, cats, horses, tigers or teddy bears, small and big in size, were waiting for their owners. There were many adults in this section also. Three-four of young men bought some cute teddy bears for their girl-friends, and one couple bought a huge stuffed dog. Teenagers and young people were more concentrated on electronic games, PC games, table games, and especially puzzles: I guess, more than a dozen of different puzzles was bought that day. Also, any little child could receive a huge colored balloon from the consultants of the shop in the exit: that used to make many little customers of Toys â€Å"R† US go almost ecstatic.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   During my visit I could observe overwhelming majority of White Americans among the customers of the shop, but there was a family of Blacks: parents and their two little daughters, who were not in hurry and slowly walked, watching around with great interest. Black girls were very silent; they enjoyed plastic sets for playing on the sand, and then they chose a little doll of black color, which late on was bought by their parents for their pleasure. Besides, there were some children of Latin origin, who seemed to be there without parents, so they were extremely noisy and active. They were running around and trying many different toys without special preferences: balls, guns, cars, etc. But in the end they did not buy anything proper, but some sets of plastic water guns and a cheap rubber ball. Generally, I would classify social status of all the visitors like low and mid class. I think, about 70% of all the buys were made by adults, mostly mothers or elder brothers, but there were children, who had some own money and could get something they want for themselves. But, certainly, serious expensive toys could be bought only by adults. To my mind, the most popular toys are action figures and accessories for Barbie. Visiting a toy shop is always pleasure for anybody. Shops of Toys â€Å"R† Us are really very beautiful, very optimistic places, where everybody seems to become very happy and joyful. It is so great to have such wonderful places all around the country, where every day thousands of smiles and good emotions are brought to so many people! Bibliography:  ·Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Toys â€Å"R† Us. Wikipedia. The Free Encyclopedia Online. 4 Oct. 2005. 6 Oct. 2005 http://en.wikipedia.org/wiki/Toys_R_Us.

A Hero :: essays research papers

A hero is often a man that is usually of divine ancestry. A hero or heroine can be found in many different forms. There are certain characteristics that make up a hero or a heroine. Some of those characteristics are someone who is endowed with great courage, loyalty, obedience, cleverness, strength and someone who is noted for special achievement in a particular field. Depending on the book or the character a hero or heroine could show one heroic characteristics or more and still considered to be a hero.   Ã‚  Ã‚  Ã‚  Ã‚  The hero, Beowulf, is a seemingly invincible person with all the extraordinary traits required of a hero. He is able to use his super-human physical strength and courage to put his people before himself. He encounters hideous monsters and the most ferocious of beasts but he never fears the threat of death. His leadership skills are superb and he is even able to boast about all his achievements. Beowulf is the ultimate epic hero who risks his life countless times for immortal glory and for the good of others.   Ã‚  Ã‚  Ã‚  Ã‚  Beowulf is a hero in the eyes of his fellow men through his amazing physical strength. He fought in numerous battles and returned victorious from all but his last. In his argument with Unferth, Beowulf explains the reason he lost a simple swimming match with his youthful opponent Brecca. Not only had Beowulf been swimming for seven nights, he had also stopped to kill nine sea creatures in the depths of the ocean. Beowulf is also strong enough to kill the monster Grendel, who has been terrorizing the Danes for twelve years, with his bare hands by ripping off his arm. When Beowulf is fighting Grendel's mother, who is seeking revenge on her son's death, he is able to slay her by slashing the monster's neck with a Giant's sword that can only be lifted by a person as strong as Beowulf. When he chops off her head, he carries it from the ocean with ease, but it takes four men to lift and carry it back to Herot mead-hall. This strength is a key trait of Beowulf's heroism.   Ã‚  Ã‚  Ã‚  Ã‚  Another heroic trait of Beowulf is his ability to put his peoples welfare before his own. Beowulf's uncle is king of the Geats so he is sent as an emissary to help rid the Danes of the evil Grendel. Beowulf risks his own life for the Danes, asking help from no one. A Hero :: essays research papers A hero is often a man that is usually of divine ancestry. A hero or heroine can be found in many different forms. There are certain characteristics that make up a hero or a heroine. Some of those characteristics are someone who is endowed with great courage, loyalty, obedience, cleverness, strength and someone who is noted for special achievement in a particular field. Depending on the book or the character a hero or heroine could show one heroic characteristics or more and still considered to be a hero.   Ã‚  Ã‚  Ã‚  Ã‚  The hero, Beowulf, is a seemingly invincible person with all the extraordinary traits required of a hero. He is able to use his super-human physical strength and courage to put his people before himself. He encounters hideous monsters and the most ferocious of beasts but he never fears the threat of death. His leadership skills are superb and he is even able to boast about all his achievements. Beowulf is the ultimate epic hero who risks his life countless times for immortal glory and for the good of others.   Ã‚  Ã‚  Ã‚  Ã‚  Beowulf is a hero in the eyes of his fellow men through his amazing physical strength. He fought in numerous battles and returned victorious from all but his last. In his argument with Unferth, Beowulf explains the reason he lost a simple swimming match with his youthful opponent Brecca. Not only had Beowulf been swimming for seven nights, he had also stopped to kill nine sea creatures in the depths of the ocean. Beowulf is also strong enough to kill the monster Grendel, who has been terrorizing the Danes for twelve years, with his bare hands by ripping off his arm. When Beowulf is fighting Grendel's mother, who is seeking revenge on her son's death, he is able to slay her by slashing the monster's neck with a Giant's sword that can only be lifted by a person as strong as Beowulf. When he chops off her head, he carries it from the ocean with ease, but it takes four men to lift and carry it back to Herot mead-hall. This strength is a key trait of Beowulf's heroism.   Ã‚  Ã‚  Ã‚  Ã‚  Another heroic trait of Beowulf is his ability to put his peoples welfare before his own. Beowulf's uncle is king of the Geats so he is sent as an emissary to help rid the Danes of the evil Grendel. Beowulf risks his own life for the Danes, asking help from no one.

Effective Communication Paper Essay

One way to share information and ideas is by working in teams. â€Å"A team is a small group of people with complementary skills, who work together to achieve a shared purpose and who hold themselves mutually accountable for its accomplishment† (Lombardi & Schermerhorn, 2007, p. 76). â€Å"Teamwork is essential in the provision of healthcare. The division of labor among medical, nursing and allied health practitioners means that no single professional can deliver a complete episode of healthcare† (Leggat, 2007, p. ). Through teamwork, people work together to accomplish the goals set forth by members of the team or organization. Teamwork requires leadership, commitment, and understanding. Through these aspects, team members can learn how to operate together, achieve high levels of task performance, and membership satisfaction. When team members work together they can pull their resources together and come up with the best outcome possible for any problem they may have or goal they want to achieve. Working in teams also has a huge impact on individuals’ needs, attitudes, and performance. Teams can be good for members and the organization and provide benefits, such as â€Å"increasing resources for problem-solving, fostering creativity and innovation, improving the quality of decision making, enhancing members’ commitments to tasks, raising motivation through collective action, helping control and discipline members, and satisfying individual needs as organizations grow in size† (Lombardi & Schermerhorn, 2007, p. 6) They may feel that their ideas are the best because of more training or experience. Others may just feel like being on a team is not a good for them because they can work better alone.   In a healthcare environment teamwork can be applied to benefit the organization and patients. Managers are responsible for choosing individuals they see best fit for working together to achieve the maximum goals for the organization. In a healthcare setting individuals specialize in many areas. When patients have multiple illnesses or injuries, nurses, doctors, and specialists can work together, pull resources from all areas, and share their knowledge to achieve the best results for treatment plans so the patient always receives the best care possible. One downfall would be putting a couple of specialists in the same field together and them not agreeing on the same treatment. This could delay treatment for the patient while the team is trying to decide on what to do for the patient Technology can have a great impact on the success of teamwork. While the team members are sharing their knowledge of the issues at hand, the Internet is readily available as a resource tool. If any questions arise about success rates, techniques, treatments plans or options, or side effects, the team members can research the information to make the final decision. They may also look at the history of the patient through electronic medical records to see if any previous issues would be the cause of new symptoms, the patient has any medical allergies, or to see if any treatment plans did not work for the patient in the past if the issue is a recurring one.

Customer Service And Building Loyalty Essay - 1562 Words

You can prevent the loss of precious, non-refundable minutes of your life spent on paperwork or problem solving for customers by preparing ahead of time. Keep your customers happy, prevent dissatisfaction: start by investing in your employees training opportunities to respond to incidents before they occur. You can overcome unavoidable service breakdowns via a process known as service recovery. Through service expert Solomon’s (2014) method we can utilize the acronym A.R.F.D.: Apologize, Review the complaint, Fix the problem (also Follow-up), and Document. Additionally, good customer service and building loyalty consist of being sharp, knowing what you are talking about, and giving the customer what they want. Customers will leave for competitors when their needs or expectations cannot be met from your business. The outcome of maintaining customer loyalty is having consistency, and that by building good relationships with consumers will continue to provide future profit and support your business. Keywords: service recovery, service breakdown, building loyalty, prevent dissatisfaction Best Service Recovery and Loyalty Building Practices In Customer Service Customers can sometimes become displeased with a company due to unforeseeable, potential confrontations between the business and client. In other words, a service breakdown occurs, combated by a process known as service recovery. It is possible to recover even the angriest customer if the proper steps are taken;Show MoreRelatedWhy Customer Loyalty Should Influence Marketing Strategy1375 Words   |  6 PagesThe concept of Customer Loyalty can be seen in the work of Deming in his TQM model but the modern more detailed definition was derived from the work of Storbacka, Strandvik, and Gronroos (1994) in the area of service quality models. 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